Privacy policy

Last updated: 29 June 2026

Privacy Policy

At Solqia, privacy is treated as part of the experience, not an afterthought. This policy explains how your personal information is collected, used, and protected when you visit solqia.com, place an order, or contact our support team. By using our website, you agree to the practices described below. If you do not agree, please discontinue use of our services.

Who We Are

Website name: Solqia
Chamber of Commerce (KvK): 42034952
VAT number: NL005445405B96
Solqia is operated by Avelion Digital, a company registered in the Netherlands.

Registered office: Hackfoirtstraat 17, 5975XN Sevenum, Netherlands
Email: support@solqia.com

As a business operated by Avelion Digital, Solqia complies with applicable data protection legislation, including the UK GDPR, the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (GDPR).

Data We Collect

When you interact with our website, we may collect the following information:

  • Technical details such as IP address, browser type, device information, and time zone
  • Personal details provided during checkout, including name, email address, phone number, shipping address, and payment information
  • Information shared when contacting us, such as support messages or inquiries

How We Use Your Data

Your information is used to:

  • Process and deliver your orders
  • Communicate with you and provide customer support
  • Maintain website security and prevent fraud
  • Improve and personalize your shopping experience
  • Send updates or promotional messages only if you have opted in

Sharing Your Data

We never sell your personal information to third parties.

We only share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify and other technology providers
  • Payment service providers
  • Shipping and delivery partners
  • Analytics providers
  • Customer support service providers

We may also disclose personal information where required by law or to protect our legal rights. 

Cookies

We use cookies to:

  • Remember your preferences
  • Improve website functionality and performance
  • Measure website performance and, where consent has been provided, deliver personalised content and relevant advertising.

You can disable cookies through your browser settings, though this may affect website functionality.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion of your data
  • Restrict or object to data processing
  • Receive a copy of your personal information in a commonly used electronic format, where applicable.
  • Withdraw consent at any time

To exercise these rights, contact us at support@solqia.com

Children’s Privacy

Solqia is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

International Data Transfers

Your information may be processed outside your country of residence, including in countries such as the United States, through trusted partners. We ensure appropriate safeguards are in place to protect your data. We use appropriate contractual and technical safeguards where required by applicable law.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website.

Contact

If you have any questions regarding this Privacy Policy, please contact us:

Email: support@solqia.com
Contact form: Available on our Contact page.
Phone: +44 7454 751255

Customer service opening hours:
Monday - Friday: 9:00 - 18:00 
Saturday - Sunday: 9:00 - 16:00

Response time: Up to 24 hours

Thank you for trusting Solqia. Protecting your privacy is an essential part of delivering a secure and trusted shopping experience.