Refund policy
Last updated: 25 August 2026
Refund Policy
This Refund Policy applies to orders delivered within the United Kingdom.
At Solqia, we want every order to meet your expectations. If something is not right, our return process is designed to be clear, fair, and straightforward.
Consumer Cancellation Rights
Under the Consumer Contracts Regulations, customers generally have the right to cancel an online order within 14 days of receiving their goods without giving a reason. To exercise this right, please contact us at support@solqia.com before returning your item.
This statutory right is separate from our voluntary 30-day return policy.
Return Eligibility
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, items must:
- Be unused and unworn beyond what is reasonably necessary to inspect the item.
- Be returned in their original condition, with all original packaging, tags, labels, and accessories where applicable.
- Be returned only after receiving return instructions from our support team.
Items that are returned worn, washed, altered, stained, damaged, or otherwise diminished in value as a result of handling beyond what is reasonably necessary to inspect them may be subject to a deduction from the refund, up to the amount permitted by applicable consumer law.
Returns that do not meet these requirements may not be eligible for a full refund, subject to applicable consumer law.
How to Start a Return
To request a return, please contact us at:
Email: support@solqia.com
Please include:
- Your order number
- A brief explanation of the reason for your return
Once your return request has been approved, we will provide detailed return instructions, including the appropriate return address where applicable.
Return Shipping
Items returned without prior approval from our support team may not be eligible for a refund.
Unless otherwise agreed, customers are responsible for return shipping costs. Please note that returns may need to be sent to our international fulfilment facility, and international return shipping costs may therefore apply.
Customers are responsible for ensuring that the return is correctly addressed, securely packaged, and sent in accordance with the return instructions provided by our support team.
Any applicable postage, customs charges, duties, or other charges associated with sending the return are the responsibility of the customer, unless otherwise required by applicable law.
We strongly recommend using a tracked shipping service. Customers should retain their proof of postage and tracking information until the return has been completed.
Exchanges
If you would like to exchange an item for a different size or style, exchanges are available upon request, subject to product availability.
Please contact our support team at: support@solqia.com before returning your item.
Customers are responsible for return shipping costs unless the item is faulty or we have sent the incorrect product.
Refund Processing
Once your returned item has been received and inspected, or where applicable sufficient proof of return has been provided, your refund will be processed within 7 business days, subject to applicable consumer law.
Where permitted by applicable consumer law, we may make a deduction from the refund to reflect any loss in value resulting from handling beyond what is reasonably necessary to inspect the item.
Refunds are issued to the original payment method used for the purchase.
Please note that your payment provider may require additional time before the funds appear in your account.
Where required by applicable consumer law, any standard delivery charges paid on the original order will be refunded. Additional charges for an upgraded or premium delivery service are non-refundable beyond the cost of our standard delivery option.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once opened or used.
This includes, but is not limited to:
- Intimate wear
- Personal care items
- Products clearly marked as non-returnable or final sale
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@solqia.com as soon as reasonably possible after delivery.
Please include:
- Your order number
- Clear photographs showing the issue
Our support team will work with you to provide an appropriate solution as quickly as possible.
Need Help?
If you have any questions regarding returns or refunds, our customer support team is happy to assist.
Email: support@solqia.com
Phone: +44 7454 751255
Customer Support Hours
Monday – Friday: 9:00 – 18:00
Saturday – Sunday: 9:00 – 16:00
Typical response time: Within 24 hours